TERMS & CONDITIONS


Privacy Statement
Decobake are committed to ensuring that your privacy is protected. You can be assured we only store your contact & delivery address details which are used to provide you with our service. Your card details are never stored with Decobake and you can be assured they are processed through a secure payment processing system provided by realex.
Realex provide state-of-the-art internet payments solutions, allowing the automation
of online sales and payments processing through to fulfillment. All information when in
transit via the internet is encrypted (128bit SSL) to ensure confidentiality of sensitive
data. For more information go to realexpayments.ie.

Decobake may change this policy from time to time by updating this page. This policy is effective from 01-11-13.

What we collect
We may collect the following information:
-Name
-Contact information including email address
-Demographic information such as postcode, preferences and interests.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

-Internal record keeping.
-We may use the information to improve our products and services.
-We may use the information to customize the website according to your interests.
-We may provide this information to our 3rd Party delivery couriers solely for delivery purposes.
-We will never sell your information.
-Security
-We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Cookies are used to help improve the online shopping experience. They are needed to provide functionality to the shopping cart.
Cookies allow you to add items to the shopping cart before checking out.
Cookies are required to shop on the website.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

WEBSITE TRANSACTIONS

Credit card details are entered on a secure checkout page and transfered using SSL technology. Decobake are are responsible for website transactions made on our website but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website. .

ORDERING PROCESS

Orders are placed by adding items to your shopping cart, entering your payment details and then pressing the place order button. You may be requested to complete a 3-d secure form before your order has completed.

We acknowlage your order placed on our website by sending an email detailing the products you have ordered. This email is automatically delivered after an order is placed and not an order confirmation or acceptance of order. We are not responsible if this acknowlegement email does not reach you because of reasons beyond our control.

Acceptance and completion of your order will take place on the dispatch to you of the Product/s ordered unless we have notified you that we do not accept your order or you have cancelled it following the instructions listed in our section on order cancellations.

Non-acceptance of an order can happen due to any of the following:

1. The product you ordered being unavailable from stock.
2. Our inability to obtain authorisation for your payment.
3. We have not received your order before a given notice period.
4. The identification of a pricing or product description error.

ORDER CANCELLATIONS (RETURNS)

Please note that it may not be possible to return products that fall into the following categories:

1. Goods made to your specification (for example, icing print design)
2. Perishable/Edible goods (for example sugarpaste)

We will refund the price of the order within 20 days from the date of cancellation.
However we are not responsible for the cost of returning the products to us.

Should you need to contact us regarding any ‘returns’ query or a complaint please contact us in one of the following ways,

1. By filling in our website contact form.
2. Emailing us at info@decobake.com
3. Calling our Customer Services on: 045 893890

Products
Each product is sold subject to it’s product description and price listed on the website. We do our best to ensure that this information is kept up to date.
If you feel that the price or description does not reflect any product please contact us so that we can review it. All prices are in Euros.

Payment Methods
You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

We accept the following card payments:
Visa
Visa Debit
Meastro Debit
Mastercard
American Express
Laser
Switch
Diners

Minimum Age Policy:
You need to be 18 or over to place orders on our website.